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Registering a Complaint

National Paralegal College encourages students to contact staff and/or faculty directly with questions or concerns. A student with a grievance should first attempt to resolve it directly with NPC. Students are encouraged to use the NPC internal grievance procedure (outlined below) or discuss the problem with an instructor. A student who has a complaint that cannot be worked out with his or her instructor, mentor, or the applicable NPC staff or faculty member, should contact the following NPC Supervisory Staff Members:

  • Amy Dubitsky, NPC Director of Compliance (amy@ nationalparalegal.edu or 800-371-6105 x 122), for administrative matters, including those involving enrollment, course enrollment or financial aid
  • Stephen Haas, NPC Dean (shaas@nationalparalegal.edu or 800- 371-6105 x 104), for academic matters

NPC Supervisory Staff Members will review all forwarded student issues and provide concrete response to the student within fifteen (15) business days. If the student grievance is not resolved after the above steps, the student may appeal via a formal written grievance letter. Formal grievances should be filed in a timely manner. The student must clearly state the nature of the grievance, attach copies of any supporting materials (e.g. enrollment agreement, transcript, e-mails, etc.), evidence of prior attempted resolution, and the specific relief sought. The student should retain original copies of supporting materials. The formal grievance must be dated and signed by the student filing the grievance. Grievance letters should be mailed by certified mail, return receipt requested, to:

Director of Student Services
National Paralegal College
717 E. Maryland Ave
Phoenix, AZ 85014

Within three business days of receipt of the letter, the student services director will forward a copy to the school president. The school president and student services director or education director will discuss the allegations within three business days of the president’s receipt of the letter. The matter will be referred to a panel of three members drawn from NPC’s faculty and management. If the complaint concerns an NPC staff or faculty member, the NPC member will be granted five (5) business days to provide a response. The panel will, by majority vote, decide to what remedy, if any, the student is entitled. The student services director will mail a response to all formal grievance letters to the student within thirty (30) business days of receipt of the formal written grievance. Only the school President shall have the authority to override the determination of this panel.

If the complaint cannot be resolved through the NPC grievance procedure, the student may file a complaint with the Distance Education Accrediting Commission or the Arizona State Board for Private Postsecondary Education.

Distance Education Accrediting Commission
1101 17th Street NW
Suite 808
Washington, DC 20036
202-234-5100
http://www.deac.org.

Arizona State Board for Private Postsecondary Education
1400 W. Washington Street, Room 260
Phoenix, AZ 85007
602-542-5709
https://ppse.az.gov.

SARA Complaint Process

The Arizona SARA Council has jurisdiction over Arizona SARA-approved institutions including NPC in relation to non-instructional complaints. Instructional complaints, such as grade grievances, are not reviewed by the Council and should not be submitted for review. Prior to registering a non-instructional complaint with the Arizona SARA Council, the student/complainant must complete NPC’s complaint process, as listed above. Non-instructional complaints may be submitted here.

Students also have the right to contact state authorization or accrediting agency contacts for specific issues.

State Licensure Agencies

In compliance with the U.S. Department of Education, under the provisions of 34 C.F.R. 668.43 (b), NPC provides its enrolled or prospective students with contact information for filing complaints with the relevant State official or agency that would handle a student’s complaint, regardless of whether the State regulates the institution.

Alabama
Alabama Commission on Higher Education
P. O. Box 302000
Montgomery, AL 36130-2000
Click Here
Alabama Department of Postsecondary Education – Private School Licensing Division
P.O. Box 302130
Montgomery, AL 36130-2130
Click Here

Alaska
Alaska Commission on Postsecondary Education
P.O. Box 110505
Juneau, AK 99811-0505
Click Here

Arkansas
Arkansas Department of Higher Education
423 Main Street, Suite 400
Little Rock, AR 72201
Click Here

California
California Bureau for Private Postsecondary Education
P.O. Box 980818
West Sacramento, CA 95798-0818
Click Here

Colorado
Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, CO 80202
Click Here

Connecticut
Office of Financial & Academic Affairs for Higher Education
61 Woodland Street
Hartford, CT 06105-2326
Click Here

Delaware
Delaware Department of Education
401 Federal Street
Dover, Delaware 19901
Click Here

District of Columbia
Office of the State Superintendent of Education - Education Licensure Commission
810 First Street, NE, 9th Floor
Washington, DC 20002
Click Here

Florida
Florida Department of Education
325 West Gaines Street, Suite 1414
Tallahassee, FL 32399-0400
Click Here

Georgia
Georgia Nonpublic Postsecondary Education Commission
2082 E Exchange Pl. #220
Tucker, GA 30084-5334
Click Here

Hawaii
Office of Consumer Protection - Department of Commerce and Consumer Affairs
235 South Beretania Street, Room 801
Honolulu, HI 96813-2419
Click Here

Idaho
Idaho State Board of Education - State Coordinator for Private Colleges & Proprietary Schools
650 West State Street, Suite 307
Boise, Idaho 83720-0037
Click Here

Illinois
Illinois Board of Higher Education
431 East Adams Street, Second Floor
Springfield, IL 62701-1404
Click Here

Indiana
Indiana Commission on Proprietary Education
302 West Washington Street, Room E201
Indianapolis, IN 46204
Click Here

Iowa
Iowa College Student Aid Commission
430 East Grand Ave., FL 3
Des Moines, IA 50319-1920
Click Here

Kansas
Kansas Board of Regents
1000 SW Jackson, Suite 520
Topeka, KS 66612-1368
Click Here

Kentucky
Kentucky Council on Postsecondary Education
1024 Capital Center Drive, Suite 320
Frankfort, KY 40601
Click Here

Louisiana
Louisiana Board of Regents
P.O. Box 3677
Baton Rouge, LA 70821-3677
Click Here

Maine
Maine Department of Education
23 State House Station
Augusta, Maine 04333-0023
Consumer Protection Division of the Office of the Maine Attorney General
Click Here

Maryland
Maryland Higher Education Commission
6 North Liberty Street
Baltimore, MD 21201
Click Here

Massachusetts
Massachusetts Board of Higher Education
One Ashburton Place, Room 1401
Boston, MA 02108
Click Here

Michigan
Dept. of Licensing and Regulatory Affairs
Bureau of Commercial Services, Licensing Division
Proprietary School Unit
PO Box 30714
Lansing, Michigan 48909
Click Here

Minnesota
Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108
Click Here

Mississippi
Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211-6453
Click Here
Commission on Proprietary Schools and College Registration
3825 Ridgewood Road
Jackson, MS 39211
Click Here

Missouri
Missouri Department of Higher Education
P.O. Box 1469
Jefferson City, MO 65102-1469
Click Here

Montana
Montana University System –Office of the Commissioner of Higher Education
2500 Broadway Street
P.O. Box 203201
Helena, MT 59620-3201
Click Here

Nebraska
Nebraska Coordinating Commission for Postsecondary Education
P.O. Box 95005
Lincoln, NE 68509-5005
Click Here

Nevada
Nevada Commission on Postsecondary Education
8778 South Maryland Parkway Suite 115
Las Vegas, Nevada 89123
Click Here

New Hampshire
New Hampshire Department of Education
101 Pleasant Street
Concord, NH 03301-3494
Click Here

New Jersey
New Jersey Commission on Higher Education
P.O. Box 542
Trenton, NJ 08625-0542
Click Here

New Mexico
New Mexico Higher Education Department
2048 Galisteo Street
Santa Fe, NM 87505-2100
Click Here

New York
New York State Education Department
Office of College and University Evaluation
EBA Room 9696
89 Washington Avenue
Albany, NY 12234
Click Here

North Carolina
Post-Secondary Education Complaints, c/o Assistant Director of Licensure and Workforce Studies, University of North Carolina General Administration
910 Raleigh Road
Chapel Hill, NC 27514
Click Here

North Dakota
North Dakota University System
600 East Boulevard Avenue, Dept. 215
Bismarck, ND 58505-0230
Click Here

Ohio
Ohio State Board of Career Colleges and Schools
30 East Broad Street, Suite 2481
Columbus, OH 43215
Click Here

Oklahoma
Oklahoma State Regents for Higher Education – Academic Affairs Office
655 Research Parkway, Suite 200
Oklahoma City, OK 73104
Click Here

Oregon
Office of Degree Authorization
1500 Valley River Drive, Suite 100
Eugene, OR 97401
Click Here

Pennsylvania
Pennsylvania Department of Education
333 Market Street, 12th Floor
Harrisburg, PA 17126-0333
Click Here

Rhode Island
Rhode Island Board of Governors for Higher Education
80 Washington Street, Suite 254
Providence, RI 02903
Click Here

South Carolina
South Carolina Commission on Higher Education –Academic Affairs
1122 Lady Street, Suite 300
Columbia, SC 29201
Click Here

South Dakota
South Dakota Board of Regents
306 East Capitol Avenue, Suite 200
Pierre, SD 57501
South Dakota Office of the Attorney General
Click Here

Tennessee
Tennessee Higher Education Commission – Division of Postsecondary School Authorization
404 James Robertson Parkway, Suite 1900
Nashville, TN 37243-0830
Click Here

Texas
Texas Higher Education Coordinating Board
1200 East Anderson Lane
Austin, TX 78752
Click Here

Utah
Utah Division of Consumer Protection
160 East 300 South
Salt Lake City, UT 84114
Click Here

Vermont
Vermont State Board of Education
120 State Street, 4th Floor
Montpelier, VT 05620-2501
Click Here

Virginia
State Council of Higher Education for Virginia
101 North 14th Street, 9th Floor
Richmond, VA 23219
Click Here

Washington
Washington Student Achievement Council
P.O. Box 43430
Olympia, WA 98540-3430
Click Here

West Virginia
West Virginia Higher Education Policy Commission
1018 Kanawha Boulevard, East, Suite 700
Charleston, WV 25301-2800
Click Here

Wisconsin
Wisconsin Educational Approval Board
201 W. Washington Avenue, 3rd Floor
Madison, WI 53703
Click Here

Wyoming
Wyoming Department of Education
2300 Capitol Avenue, Hathaway Building, 2nd Floor
Cheyenne, WY 82002-2060
Click Here

American Samoa Board of Higher Education
P.O. Box 2609
Pago Pago, AS 96799-2609

Commonwealth of Northern Mariana Islands
P.O Box 501250
Saipan, MP 96950-1250

Federated States of Micronesia – Department of Education
P.O. Box PS 87
Palikir, Pohnpei, FM 96941

Guam Board of Regents
UOG Station
Mangilao, Guam 96923

Puerto Rico Council on Higher Education
P.O. Box 1900
San Juan, PR 00910-1900
Click Here

Republic of the Marshall Islands – RMI Scholarship and Loan Board
P.O. Box 1436
Majuro, Marshall Islands 96960

Republic of Palau – Ministry of Education
P.O. Box 189
Koror, Palau PW 96940

US Virgin Islands Department of Education
1834 Kongens Gade
St. Thomas, VI 00802-674